Frequently asked questions

How long before do I have to be at the bus station if I travel?

For domestic trips, appear half an hour before. For international trips, an hour before.

What is the required documentation for international trips?

Get to know the necessary documentation in our section documentation.

Which is the allowed luggage to travel?

You can carry a handbag and a package that does not exceed 15 kg. When the luggage transported is over the regulation limit, you must pay the corresponding costs for the excess of luggage that are regulated by the parcel service values of the Company of Transport.

Where can I know the departure platform if it is not in the ticket?

Ask for it in the ticket office of CATA Int or contact our customer service at 0800-122-2282.

What do I do if I lose my ticket?

In case of loss of the ticket you must contact us as soon as possible to the Customer Service at 0800-122-2282 or in the ticket office where you bought your ticket to receive the corresponding instructions

Can I return my ticket?

If you decide not to use your ticket, we will pay back a part of the rate, depending on the anticipation with which you have returned the ticket.

Knowherethe current percentages of witholding.

Can I buy tickets with a discount if I am a student?

Yes. The tickets for students have a discount of 20% and they can only be bought at the bus station for trips within Argentina. In the case of university or tertiary students, they will have to prove their identity submitting their ID together with the regular student certificate and current transcript from the educational institution they are attending.

Where do I have to confirm my open ticket?

The date of the trip of an open ticket must be confirmed in the ticket offices at the bus stations.

Can I travel with pets?

No. According to health and safety regulations, it is prohibited to transport animals on the bus.

What documentation is it necessary for a minor to travel?

Every minor until 17 years old included that travels without the company of an adult (father, mother or tutor) will have to take with the ticket the authorization signed by the tutor in charge along with the ID or document that proves his/her identity.

What do I do if I forget something in the bus?

If you forget any object inside the bus, you must call the Customer Service Department (0800-122-2282). The company will not take responsibility in case the lost material is not recovered.