International borders

What do I have to do if the international border through which I will enter my destination is closed? and I have already bought my ticket?

Come to the CATA Int agency with your ticket in hand the same day to reschedule the trip for the following day.

In case the road is closed due to weather conditions not attributable to the company, this one is not responsible neither for personal expenses nor for transporting the passengers, just only for the section where the international road is passable, Art 188 Code of Commerce.

In the case the border is closed and the passengers have connection with another company to another destination, the company does not take responsibility for the loss of the section since the passenger has to contact the company that offers that trip.

In case the company offers another solution (for example: Pehuenche - Pino Hachado) and the fare is more expensive than the original service, the passenger will be able to choose the alternative itinerary, paying the difference for service. The passenger will also be able to leave the ticket open and reschedule it for when the original section becomes open again.

Neither the company nor the governing bodies can know beforehand the conditions of the border crossings. The report of Gendarmerie about the authorization of the stretches is confirmed day after day.

In case of any doubts or questions you can contact us at 0800-122-2282.